If you have received an incorrect product(s) in your order, please contact us at firstname.lastname@example.org describing the situation, and with your order number, and a solution will be arranged. If we are not notified within 14 days of the package being delivered, an exchange is not guaranteed.
All of our products are quickly inspected for immediate visible defects, however If you still receive defective puzzle, contact us at email@example.com with your order number. Once we have verified that the product we sent you is defective, a solution will be arranged. A return will only be honored if we are notified within 14 days of the package being delivered.
In general, return requests for non-defective items will only be honored for unopened or barely used products. However, please contact us at firstname.lastname@example.org with your specific situation and we will see what can be done for you!